Managed IT Services Franklin

Managed IT plans starting at $90 per user per month for full support (MSP care). It’s a flat monthly agreement priced per user, so the cost is predictable and doesn’t spike in a bad month. What moves the number above that starting point is scope: how many users and sites, whether you need compliance support such as HIPAA, how much of your environment is still on-premises, and how deep the security stack goes. Tell us your user count and we’ll scope it.

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Both. We triage remotely first because it’s faster — most issues are resolved without anyone travelling. When something needs hands on it, we dispatch from our Franklin office at 625 Bakers Bridge Ave, so on-site visits across Franklin, Cool Springs, and Williamson County don’t involve a drive from another metro. Hardware failures, network and firewall installs, new-office builds, and anything physical are on-site by default.

Urgent issues get immediate engagement. A site-wide outage or an active security incident is escalated ahead of routine requests; routine requests are worked in priority order through the help desk. Ask us for the specifics in writing and we will give them to you in writing — what a service-level agreement should actually commit to is covered in managed IT SLAs: response time vs resolution time.

Security isn’t a separate line item — every managed IT plan includes layered security controls, patch management, and proactive threat monitoring. On the recovery side, we plan backups against your actual tolerance for downtime and data loss, and we care about whether a restore works, not just whether a backup ran.

TVG Consulting is also an FBI InfraGard member. InfraGard is an information-sharing partnership — not an endorsement, certification, or accreditation by the FBI.

Yes — that’s the main reason Franklin companies move off hourly IT. Pricing is per user, so adding or removing people adjusts the agreement rather than triggering a renegotiation. In practice there are two moments it matters: when you open or move into a second location, and when headcount growth pushes you into compliance obligations you didn’t have before. We plan for both in your IT roadmap rather than reacting when they arrive.

On-site support covers Franklin — including Downtown Franklin, Cool Springs, McEwen Northside, Westhaven, Fieldstone Farms, and the Mallory Lane and Carothers Parkway business corridors — plus Brentwood, Nolensville, Spring Hill, Murfreesboro, and Nashville. All of it is dispatched from the Franklin office on Bakers Bridge Ave.

Onboarding starts with documenting what you actually have, because most environments we inherit aren’t documented anywhere. From there we get monitoring and security controls in place first, then work through the backlog of deferred problems the previous arrangement left behind.