Active Ransomware Attack?
Do not turn off your computers. Do not pay the ransom before calling TVG.
Available 24/7 · Average response time: 15 minutes
Your firm holds the most sensitive information your clients have — financial records, medical histories, litigation strategies, personal communications. When ransomware strikes, the consequences go far beyond IT. Lost revenue, regulatory fines, client trust damage, and potential lawsuits make every minute critical.
TVG Consulting provides emergency ransomware recovery for businesses in Los Angeles, Burbank, Glendale, Pasadena, and the surrounding area. We are FBI InfraGard members, a Top 250 MSP, and have been protecting LA businesses for over 20 years.
Why Businesses Trust TVG
Ransomware by the Numbers — 2024 Industry Data
Sources: IBM Cost of a Data Breach Report 2024, Verizon DBIR 2024, Cybersecurity Ventures
What to Do Right Now If You Have Ransomware
- Call TVG at 818-284-4117. Get a TVG engineer on the phone before taking any other action.
- Do NOT turn off affected machines. Volatile memory contains forensic evidence that is lost on shutdown.
- Disconnect from the network — unplug Ethernet cables and disable Wi-Fi on affected devices only.
- Do NOT pay the ransom. Payment does not guarantee recovery and may violate OFAC regulations.
- Take photos of any ransom screens or error messages visible on affected machines.
- Notify your attorney and cyber insurance carrier that an incident has occurred.
TVG’s Ransomware Recovery Process
Containment
Isolate affected systems to stop lateral spread. Typically completed within 2–4 hours.
Investigation
Identify the ransomware variant, entry point, and scope. Preserve forensic evidence for law enforcement and insurers.
Eradication
Remove all traces of the malware. Clean infected machines, reset compromised credentials.
Recovery
Restore systems from clean backups. Validate data integrity and bring operations back online.
Root Cause Analysis
Identify the entry point — phishing, exposed RDP, unpatched vulnerability — and close it permanently.
Hardening & Reporting
Deploy endpoint detection, enforce MFA, configure immutable backups. Deliver a full incident report for insurers and legal.
“Mark was even available on a Saturday for consultation, and George physically came into the office that same Saturday to repair the issue. These guys are great and I can’t recommend them enough!”
Kristian N.
Verified Google Review
“I have been a client of TVG for 13+ years. All of their team members show care and concern when dealing with any IT issues we have and they work diligently to resolve my issues with expediency and always to my satisfaction.”
Melanie S.
CEO, Commercial Real Estate — Huntington Beach, CA
Serving Los Angeles & Surrounding Areas
TVG Consulting provides on-site and remote IT support across Burbank, Glendale, Pasadena, Studio City, Santa Monica, Hollywood, West LA, Downtown LA, the San Fernando Valley. Our local presence means faster response times and technicians who understand your area’s business landscape.
Types of Engagements We Handle
Ransomware Attack
Locked out of your systems? We contain the spread, preserve evidence, and restore from clean backups — without paying the ransom.
Email Fraud & BEC
Wire fraud, spoofed invoices, compromised mailboxes. We trace the breach, lock down accounts, and recover what we can.
Insider Threat
Suspect an employee is stealing data or sabotaging systems? We investigate quietly, preserve evidence, and lock down access.
Cyber Posture Review
Not sure if your current IT team has everything locked down? We audit your environment and give you an honest assessment.
Active Breach
Systems acting strange? Unusual network traffic? If something feels wrong, call us. We respond within 15 minutes — 24/7/365.
Letting Go of IT Staff
Terminating an IT employee who has admin access? We lock down credentials, audit access, and ensure a clean transition.
Get a Free Consultation
Tell us about your situation — we respond within 1 business hour.
Frequently Asked Questions
Ready to Protect Your Business?
Talk to a TVG engineer today — no sales pitch, just honest answers.