Your Business
Runs on Uptime.
When your software goes down, jobs go sideways. TVG delivers 24/7 live helpdesk, cybersecurity, and managed IT built around the real operational demands of HVAC service companies.
We Know Your Business.
Running a hvac company means managing crews in the field, tight schedules, and customer data — all while keeping the lights on. IT problems hit differently when every hour of downtime costs you jobs.
Scheduling & Dispatch Downtime
When your FSM software goes down — ServiceTitan, Jobber, FieldEdge — your dispatchers are blind and techs are stranded. Every missed call is lost revenue.
Techs Without Tech Support
Field crews run tablets and phones all day. When a device fails or an app won't connect, who do they call? You need a real helpdesk — not a ticket system.
Customer Data at Risk
Credit cards, home addresses, service histories — HVAC companies hold sensitive data on thousands of customers. One ransomware hit and it's all exposed.
IoT & Smart System Complexity
Smart thermostats, remote monitoring, connected HVAC systems — the more connected your equipment, the bigger your attack surface. IoT devices are a top entry point for hackers.
Compliance & Licensing Risk
EPA refrigerant regulations, state licensing requirements, and PCI-DSS for payment processing — non-compliance isn't just a fine. It can cost you your license to operate.
Ransomware Targeting Trades
Small and mid-size HVAC companies are prime ransomware targets. Attackers know you can't afford downtime during peak season — that's leverage.
IT Built for Trades.
No generic IT. TVG specializes in the operational reality of field service businesses — mobile crews, scheduling software, customer data, and uptime that actually matters.
24/7 Live Helpdesk
Real people pick up when your techs or office staff have an IT problem. No tickets, no wait queues — live support every hour of every day.
- Field device support for tablets & phones
- FSM software troubleshooting (ServiceTitan, Jobber, etc.)
- Remote and on-site support available
- Average response under 5 minutes
Managed IT & Monitoring
We monitor your systems around the clock, patch vulnerabilities before they become problems, and keep everything running — so you can focus on running your business.
- NinjaOne RMM proactive monitoring
- Automated patching & updates
- Microsoft 365 & cloud management
- Vendor coordination on your behalf
Cybersecurity & Endpoint Protection
SentinelOne AI endpoint protection, email security, dark web monitoring, and threat response — built for businesses that can't afford a breach.
- AI-driven threat detection (SentinelOne)
- Email security & anti-phishing
- Dark web credential monitoring
- Ransomware response planning
PCI-DSS & Data Security
If you take credit cards — and you do — PCI-DSS compliance is required. We audit your payment environment and help you stay clean.
- Payment environment security audit
- Cardholder data flow mapping
- Encryption & tokenization guidance
- Annual compliance documentation
FSM Software & Cloud Support
Whether you're on ServiceTitan, Jobber, Housecall Pro, or FieldEdge — we support the platforms your business runs on and keep them connected and secure.
- FSM platform support & integration
- Cloud backup & disaster recovery
- VPN & secure remote access
- Mobile device management (MDM)
Security Awareness Training
Phishing attacks targeting HVAC businesses are up. We train your office staff and field techs to recognize and avoid the attacks that cause most breaches.
- Simulated phishing campaigns
- Short video-based training modules
- Policy templates for employee use
- Incident reporting procedures
Protect Your Business & Your Customers.
HVAC companies collect credit cards, home addresses, and personal data every day. One breach can cost you your reputation — and your license.
- ✓ PCI-DSS compliance audit for credit card payment environments
- ✓ EPA Section 608 refrigerant recordkeeping & digital compliance support
- ✓ Data encryption for customer records at rest and in transit
- ✓ Email security audit — phishing, spoofing, BEC fraud prevention
- ✓ Dark web monitoring for leaked employee or customer credentials
- ✓ Incident response plan for ransomware or data breach scenarios
- ✓ Free assessment — no cost, no commitment
Let's Talk.
Tell us about your business. We'll tell you exactly where your IT and security gaps are — at no cost.
Recognized among the top managed service providers in North America.
Real people, real answers — any time your crew or office needs support.
Request a Free Assessment
We'll respond within one business day.
Submissions go to sales@tvgconsulting.com. Your info is never sold or shared.
Request Received
The TVG team will reach out within one business day.
For immediate needs: 818-284-4117