Case Study: Manufacturing Firm Replaces Failing IT Provider — Zero Outages Since

Manufacturing Managed IT Case Study

How TVG reduced manufacturing downtime by 90% for an LA industrial operation with proactive IT management.

The Challenge: A 75-employee manufacturing operation in the San Fernando Valley experienced frequent IT outages that stopped production lines. Their break-fix IT provider would take hours — sometimes days — to respond. Every hour of downtime cost $15,000 in lost production.

The TVG Response: We deployed proactive monitoring, implemented OT/IT network segmentation, and provided dedicated on-site support — reducing unplanned downtime by 90% in the first year.

Why Businesses Trust TVG

20+
Years in Business
90+
5-Star Reviews
Top 250
MSP Nationwide
24/7
Emergency Support
FBI
InfraGard Member

What We Deliver

24/7 Proactive Monitoring

Real-time monitoring of all IT and OT systems with automated alerting and remediation.

OT/IT Segmentation

Separated production floor networks from business systems to improve security and reliability.

Ransomware Protection

Deployed industrial-grade endpoint protection and immutable backups for production systems.

ERP Optimization

Stabilized and optimized the manufacturing ERP system with dedicated database management.

Cloud Backup

Implemented automated cloud backups of all production data with 15-minute RPO.

On-Site Support

Dedicated on-site technician 3 days/week for hands-on support and maintenance.

Case Results

Downtime reduction (Year 1)90%
Production cost savings from uptime$540K
IT issue response time improvement95%
Security incidents (post-engagement)0

Sources: IBM Cost of a Data Breach Report 2024, Verizon DBIR 2024, Cybersecurity Ventures

★★★★★

“Switching to TVG was the best decision we made. Our production floor technology runs smoothly, downtime is minimal, and their team actually understands manufacturing workflows.”

Rosalyn P.

GM, Manufacturing

★★★★★

“TVG Consulting has been our IT partner for years. Their team is responsive, knowledgeable, and proactive about preventing issues before they become problems.”

Tony Y.

COO, Zodiak USA

Serving Los Angeles & Surrounding Areas

TVG Consulting provides on-site and remote IT support across Van Nuys, Chatsworth, Sun Valley, City of Industry, Vernon, Torrance, Gardena, El Segundo. Our local presence means faster response times and technicians who understand your area’s business landscape.

Types of Engagements We Handle

Ransomware Attack

Locked out of your systems? We contain the spread, preserve evidence, and restore from clean backups — without paying the ransom.

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Email Fraud & BEC

Wire fraud, spoofed invoices, compromised mailboxes. We trace the breach, lock down accounts, and recover what we can.

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Insider Threat

Suspect an employee is stealing data or sabotaging systems? We investigate quietly, preserve evidence, and lock down access.

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Cyber Posture Review

Not sure if your current IT team has everything locked down? We audit your environment and give you an honest assessment.

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Active Breach

Systems acting strange? Unusual network traffic? If something feels wrong, call us. We respond within 15 minutes — 24/7/365.

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Letting Go of IT Staff

Terminating an IT employee who has admin access? We lock down credentials, audit access, and ensure a clean transition.

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Get a Free Consultation

Tell us about your situation — we respond within 1 business hour.





Frequently Asked Questions

How did you achieve 90% downtime reduction?+
Proactive monitoring catches and resolves 85% of issues before they cause downtime. Network segmentation eliminated cross-contamination between IT and OT systems. Dedicated support means faster response for the remaining issues.
What was the ROI?+
At $15,000/hour of downtime and 36 hours of average annual downtime reduced to 3.6 hours, the savings exceeded $540,000 in the first year — against a managed IT investment of approximately $120,000.
Did you replace their existing ERP?+
No. We stabilized and optimized the existing ERP system by improving the underlying infrastructure — dedicated database server, optimized networking, and proactive maintenance.
How do you handle production floor equipment?+
We manage the IT network infrastructure connecting production equipment. For equipment-specific issues, we coordinate with OEM vendors while maintaining network connectivity and security.
Was there disruption during the transition?+
Minimal. We deployed monitoring and security tools during a planned maintenance weekend. Network segmentation was implemented in phases over 3 weeks during off-hours.
Do you provide on-site support?+
Yes. This client has a dedicated TVG technician on-site 3 days per week with remote support coverage the remaining days and 24/7 emergency availability.

Ready to Protect Your Business?

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